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Frequently asked questions
Got a question? The answer may already be here.
We've gathered the questions we're asked most often in store and on WhatsApp. Choose a topic.
Grooming
Do you offer bathing and grooming?
Yes. We offer regular baths, dry baths, ozone baths and microbubble baths, as well as clipping, hand stripping, carding and nail trimming. Grooming is available at our shop on Avenida Infante Santo.
Do you groom cats?
Yes, we also offer grooming for cats.
Do I need to book far in advance?
We recommend booking about two weeks in advance.
Shop and products
Do you sell veterinary diets?
Yes. We stock specific foods and products for dogs and cats with kidney problems, diabetes and other conditions. We always recommend consulting a vet before choosing one of these diets.
Do you sell aquarium products?
We don't currently sell aquarium products.
Deliveries and home services
Do you offer home services?
Yes. With pet sitting, we come to your home to feed your pet, play with them and give them all the attention they deserve. We also offer home vet visits through Baía Vet.
How long does delivery take?
In Lisbon we deliver on the same day. For the rest of Portugal, delivery takes around 72 hours. Delivery is free on orders over €50.
Opening hours
Are you open on Sundays?
No. We're open Monday to Friday, 10am to 7pm, and on Saturday, 3pm to 6pm.